Albert Tanutama

And so I managed to call American Express this afternoon. Sadly, the experience was not much better than UOB – tho in slightly different manner. The first thing that they asked was my credit card number. I didn’t hear any further instructions to reach the operator should I didn’t have the number handy. After selecting a few options, I could only manage to hear my latest account balance.

I started to worry for two reasons: I suddenly have to pay more from what have been stated in my statement of account, and second, I still didn’t hear the number to talk to the operator. This wasn’t something that I expect, especially since they told me to contact them only during the working hour. Well, it doesn’t make much sense if I still get the machine to answer me during the working hour isn’t it?

Anyway, I finally managed to hear the long-waited-number “0″ to talk with the operator. This time, I didn’t have to wait that long to reach them. The conversation was brief – I clarified the sudden increase in my payment. Apparently, because I was under their KrisFlyer membership program, I need to pay the annual fee of SGD60. This is not a pleasant news, especially since I didn’t utilize the membership much. I decided to terminate the card immediately. However, they could not do that by themselves, and thus, I was transferred to their customer relationship department – after asking my handphone number. Just in-case the call gets disconnected (they promised to contact me back within 2-3 working days. Amazing!)

The conversation with the Customer Relationship wasn’t that memorable. The person just clarify if I would like (and not really like) to terminate my account with them. No further question asked (which makes me wonder if this is the way customer relationship should be). In short, that’s the end of my relationship with my Amex. Too bad, I actually would like to use it one more time during the GSS (Great Singapore Sale). Well, on the positive note, I do not need to pay my outstanding balance anymore . The whole experience makes me wonder of card which provides both the benefits and excellent customer service? I have a slot for it in my wallet…

This entry was posted on Monday, June 13th, 2005 at 9:50 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.